
FAQ
Can you accommodate vegan and vegetarian diets?
Absolutely! We specialize in plant-based experiences and have extensive knowledge of Kyoto's vegan and vegetarian scene. All our tours can be customized for any dietary requirement, including gluten-free, sugar-free, and specific food allergies. We work closely with establishments that understand and cater to various dietary needs.
How do I pay for the tour?
We accept PayPal payments for international convenience and security. After you submit a booking request, we'll send you a PayPal invoice once we confirm availability for your preferred date. Payment is only required after tour confirmation. We do not accept cash payments on the day of the tour.
What is your cancellation policy?
We offer a full refund if you cancel at least 48 hours before your tour date. Cancellations within 24-48 hours receive a 50% refund. Unfortunately, we cannot offer refunds for same-day cancellations or no-shows. In case of extreme weather or unforeseen circumstances, we will work with you to reschedule or provide a full refund.